agent jacobs mapped peoples' movements and actions, spending time first observing and then diarising and finally flagging those movements and actions.
agent thomas negotiated west brom through conversations with the public. one conversation would lead onto the next journey as agent thomas would be directed to a different place directed by the first participant. so for example, if one person told her that they used a particular bench as a meeting place, then she would make her way to that meeting place and seek a conversation with another member of the public who might direct her to another place.
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